The term bullying and harassment covers a wide range of inappropriate behaviours, all related to the ill-treatment that people can experience in the workplace. These can include;
- Unreasonable work demands and workloads
- Unfair treatment compared to colleagues
- Constant micro-management of the work being done
- Belittling in front of colleagues and coworkers
- Being ignored
- Selective witholding of information
- Incivility and disrespect, including; being shouted at, rudeness, intimidation and loss of temper
- Humiliation and ridicule
- Being excluded from groups
Essentially these behaviours all stem from the organisational culture and from the behaviours of senior managers and staff. What is tolerated is propagated.
Stopping Bullying and Harassment
An effective approach to stopping bullying and harassment must be rooted in organisational cultural change. And that requires a holistic approach which starts with the development and application of a Wellbeing and Performance Charter and associated strategy.
Once you have this in place, you are ready to move to review your policies and procedures, implement awareness and skills training programmes for managers and look to provide employees with safe routes through which their concerns and issues can be raised and investigated.
However the key to effective workplace performance is to prevent bullying and harassment from occurring in the first place.